Effective Date: [August 24, 2026]
Who we are
Our website address is: https://sweethomesolutions.co.ke.
At Sweet Home Solutions, accessible from [https://www.sweethomesolutions.co.ke], protecting the privacy and security of our customers and visitors is a top priority. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you visit our website, purchase solar panels, or order home electronics.
This policy complies with the Kenya Data Protection Act, 2019 and international best practices for e-commerce data protection.
Information We Collect
We collect personal and technical information necessary to process your orders, deliver products across Kenya, and provide quality customer care.
A. Personal Information You Provide
When you browse, register, or place an order on our store, we may collect:
- Contact Information: Full name, email address, phone number, and delivery address (including city/town and county in Kenya).
- Order & Transaction Details: Products purchased (e.g., solar panels, inverters, batteries, home appliances), order history, and billing details.
- Payment Information: Payment confirmation details. (Note: Mobile money transfers such as M-PESA and credit/debit card transactions are processed securely through accredited third-party payment gateways. We do not store your private M-PESA PINs or complete credit card numbers on our servers).
- Customer Support Inquiries: Messages sent via our contact forms, WhatsApp support, or email.
B. Technical Information Collected Automatically
Cookies & Tracking: Information on how you interact with our website to enhance navigation and remember cart items.
Log & Device Data: IP address, browser type, operating system, device details, and pages visited.
How We Use Your Information
We use your personal data exclusively for legitimate business and customer service purposes, including:
- Order Processing & Fulfilling: Shipping solar panels and electronic equipment to your specified delivery address.
- Customer Communication: Sending order updates, delivery tracking details, invoices, and responding to support queries.
- Payment Verification: Validating mobile money (M-PESA) or card payments to prevent fraud.
- Website Improvement: Analyzing store traffic and user preferences to enhance product selection and user experience.
- Marketing (With Your Consent): Sending updates on new solar arrivals, discounts, or maintenance tips. You can opt out at any time.
Legal Basis for Processing Data
Under the Kenya Data Protection Act, 2019, we process your personal data under the following legal bases:
Contractual Necessity: Processing is required to fulfill your order and deliver your purchase.
Consent: You have given explicit permission (e.g., subscribing to a newsletter or accepting cookie settings).
Legal Obligation: Processing is required to comply with Kenyan tax, accounting, and consumer protection laws.
Legitimate Interest: To secure our store, prevent fraudulent transactions, and improve our services.
Data Sharing and Third Parties
We never sell, rent, or trade your personal information. We only share necessary data with trusted service providers who assist us in operating our business:
- Delivery & Logistics Partners: Local couriers and riders who deliver your solar panels and electronics across Kenya.
- Payment Gateways: Regulated payment processors (e.g., M-PESA integration providers, card processing networks) to complete your transactions securely.
- Technical & Analytics Providers: Web hosting services, website maintenance providers, and analytics tools (e.g., Google Analytics) to keep the site functioning smoothly.
All third parties are legally obligated to keep your data confidential and secure.
Cookies and Tracking Technologies
Sweet Home Solutions uses cookies and similar technologies to improve your shopping experience:
- Essential Cookies: Necessary for basic store functionality, such as keeping items in your shopping cart.
- Performance & Analytics Cookies: Help us understand which solar products and electronics are most popular so we can stock them better.
- Functional Cookies: Remember your preferences, such as language or currency displays.
You can manage or disable cookies at any time through your browser settings. However, disabling essential cookies may impact your ability to checkout on our website.
Data Security and Retention
We implement technical and organizational measures to safeguard your personal data:
SSL Encryption: Our website uses HTTPS encryption to protect data sent between your browser and our server.
Restricted Access: Only authorized staff handling order dispatch and support have access to customer personal details.
Data Retention: We retain your order history for as long as required by law for financial accounting, warranty obligations, and tax record-keeping in Kenya.
Your Rights as a Data Subject
Under the Kenya Data Protection Act, 2019, you have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request updates or corrections to incomplete or inaccurate data.
- Right to Erasure (“Right to be Forgotten”): Request that we delete your personal data, provided there are no legal or tax obligations requiring us to keep it.
- Right to Object/Opt-Out: Unsubscribe from promotional SMS messages or marketing emails via the provided “Unsubscribe” link or by contacting us directly.
- Right to Data Portability: Request that we transfer your personal data to another service provider in a structured format.
To exercise any of these rights, please contact our Data Protection Officer using the details below.
Third-Party Links
Our website may contain links to external sites (such as solar equipment manufacturer user manuals or social media pages). We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their respective privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations or legal requirements. Updated versions will be posted directly on this page with a revised Effective Date.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us: